PAYMENT?
Payment is due prior to or at the time of customer pickup or our delivery unless on open account. Prior to delivery; Visa, MasterCard, American Express, or Discover are accepted for payment. Only established customers may pay by cash or check with prior authorization. Some equipment requires a deposit.
CANCELLATION/CHANGES?
We require 1 weeks notice to cancel orders you have reserved with us. Should you fail to honor this policy, a 20% restocking fee will be applied to your contract. Changes to your order must be called in a minimum of 3 days before you recieve the equipment.
CUSTOMER PICK-UP?
All equipment must be stored inside the vehicle. Tables or other equipment may not be secured on the top of vehicles. Our insurance does not cover rental equipment while in transit or in your care and you do so at your own risk.
DELIVERY?
Delivery is available at a nominal fee in our regular delivery areas. Our personnel are instructed to neatly stack all items in a mutually convenient place. Prices do not include the set-up or breakdown of equipment. This service must be prearranged, as our drivers are on a tight schedule. Also, advance arrangements must be made for difficult or after hours delivery and/or pickup. More specific information on delivery schedules and the set up of equipment can be found on the Additional Services Page. If there are unique circumstances regarding your delivery, i.e. gated community, security guard or hard to find location, etc. please let us know in advance.
Please check your order immediately and report any missing, damaged, or unclean equipment to the delivery personnel. Specialized containers are provided for chafers, silver, glassware, etc., to ensure that you receive items sterilized, undamaged and table ready. Your order will be checked upon return and additional charges will be incurred for missing or damaged equipment.
PICKUP?
Tables and chairs must be folded and stacked in the same location as the delivery. Rinse all china, flatware and glasses free of food. Repack all items in the original container. Linens should be candle wax and refuse free of food and air dried to prevent staining and mildew. Do not store damp linens in a plastic bag (they will mildew). Linens are expensive; just treat them as if they were your own. Linen hangers and skirting clips need to be returned. An additional charge will be applied when the above conditions are not met.
If any of our equipment is unavailable for pickup, for any reason, we charge $25.00 for each additional trip.
LOSS OR DAMAGE?
Responsibility for the equipment remains with you from the time you recieve it until it is back in our possession.. Never leave equipment unattended and always make sure it is protected from the weather. Replacement costs will be incurred for missing, broken, or rain damaged items. Remember, our insurance does not cover equipment that is in your control.
DAMAGE WAIVER?
Yes, we do offer a Damage Waiver. Basically, for a small fee, we will not hold you responsible for any accidental breakage or damage of equipment. Detailed information can be found on the Damage Waiver Page.
EQUIPMENT OPERATION?
All of our equipment that is mechanical, electrical or propane operated comes with detailed operation and safety information sheets.
QUESTIONS ?
Please give us a call at 954-763-6581. Ask about items you need but do not see on our price list. We add new equipment all the time.
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